Privacy Policy

Last Updated: 27/10/2025

1. Introduction

Welcome to Splus ltd ("we," "our," or "us"). We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [YourWebsiteURL.com] and make a purchase from us.

By using our website and providing us with your data, you consent to the practices described in this policy. If you do not agree with the terms of this policy, please do not access the site or use our services.

2. Information We Collect

We collect information that you provide directly to us and information that is collected automatically.

A. Information You Provide Directly:

• Personal Identifiers: When you make a purchase or attempt to make a purchase through the site, we collect your name, billing address, shipping address, email address, and phone number.

• Payment Information: We collect payment information, such as your credit or debit card number, through our secured payment processor (e.g., Stripe, PayPal). We do not store full credit card numbers on our servers.

• Account Information: If you create an account, we collect a username and password.

• Communication Data: Any communications you send to us (e.g., customer support inquiries, emails).

B. Information Collected Automatically:

• Technical Data: We automatically collect information about your device, including your IP address, browser type, operating system, and time zone.

• Usage Data: As you browse the site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the site, and information about how you interact with the site ("Log Data"). This is often collected using cookies, pixels, and similar technologies.

3. How We Use Your Information

We use the information we collect for the following business purposes, which are in our legitimate interests as a business:

• To Fulfill Your Order: To process your payment, arrange for shipping, and provide you with invoices and/or order confirmations.

• To Communicate With You: To respond to your inquiries, provide customer support, and send you updates about your order.

• To Improve Our Site: To analyze how customers use the site, to improve our website, products, and marketing.

• For Marketing (with consent where required): With your permission, we may send you emails about our products, promotions, and other updates.

• For Security and Fraud Prevention: To screen our orders for potential risk or fraud, and to protect our business and our customers.

4. Legal Basis for Processing (For EEA/UK Customers)

If you are from the European Economic Area (EEA) or the UK, our legal basis for collecting and using your information is:

• Performance of a Contract: Your data is necessary to fulfill the order contract between you and us.

• Legitimate Interests: We process your data for our legitimate business interests, such as site administration, fraud prevention, and marketing analytics, provided your fundamental rights do not override those interests.

• Consent: In specific cases, we may ask for your explicit consent, such as for certain marketing communications.

5. How We Share Your Information

We share your Personal Information with third parties only to help us use it, as described above.

• Service Providers: We share your data with trusted third parties that perform services for us, such as:

  • Payment Processors (Stripe, PayPal)

  • Shipping and Fulfillment Companies (USPS, FedEx, DHL)

  • Analytics Providers (Google Analytics)

  • Marketing Platforms (Mailchimp)

• Legal Obligations: We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.

• Business Transfers: In the event of a merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company, your information may be transferred.

• To Protect Our Rights: We may share information to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, or illegal activities.

6. Data Retention

We will retain your Personal Information only for as long as is necessary for the purposes set out in this policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). Order information is generally retained for a minimum of [e.g., 4 years] to comply with legal record-keeping requirements.

7. Your Data Protection Rights

Depending on your location, you may have the following rights:

• Access: The right to request copies of the personal data we hold about you.

• Rectification: The right to have any inaccurate or incomplete data we hold about you corrected.

• Erasure ("Right to be Forgotten"): The right to ask us to delete your personal data.

• Restrict Processing: The right to request that we suspend the processing of your personal data.

• Data Portability: The right to request a transfer of your data to another service.

• Objection: The right to object to our processing of your personal data.

To exercise any of these rights, please contact us using the details at the end of this policy. We will respond in accordance with applicable law. We may need to verify your identity before fulfilling your request.

8. Cookies

We use Cookies to maintain the functionality of our shopping cart, understand how visitors use our site, and to improve their experience. You can set your browser to refuse all or some browser cookies, but this may impair the functionality of the website.

9. Do Not Track

Our site does not alter its data collection and use practices when it receives a "Do Not Track" signal from your browser.

10. Children's Privacy

Our service is not directed to individuals under the age of 16. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.

11. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. By using our site, you consent to such transfer.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the changes on this page and update the "Last Updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

Splus ltd
[Your Physical Address or Registered Agent Address]
[Your Email Address for Privacy Inquiries]